Frequently Asked Questions

Everything you need to know about your luxury skincare experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.

What is your return policy for skincare products?

We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on opened skincare items.

Are your products authentic and authorized?

Yes, Rescue Spa is an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers to ensure quality and authenticity.

Do you offer virtual skincare consultations?

Absolutely. Our expert estheticians are available for virtual consultations to help you build a personalized regimen tailored to your skin's specific needs.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and Apple Pay.

How can I track my shipment?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.